Freshers For Customer Service Representative - Mumbai

Tikona Infinet Pvt ltd.

0 - 3 Years
6 Openings
Not Disclosed
Bhandup West Mumbai
Posted 4 days ago
Face-to-Face interview

Key Skills

Customer Relationship Customer Service Collection Process Outbound Calling

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Job Description

Responsibilities:

unt Monitoring and Identification:

Monitor customer accounts to identify overdue payments and potential issues.

Analyze payment history and identify trends.

omer Communication and Negotiation:

Contact customers via phone, email, or mail to discuss overdue amounts and payment options.

Negotiate payment plans and settlements.

Explain billing statements and address customer inquiries.

Recovery and Resolution:

Work with customers to resolve billing disputes and errors.

Implement strategies to encourage timely payments.

Maintain accurate records of all communications and actions.

liance and Reporting:

Ensure compliance with all relevant laws and regulations.

Maintain accurate records of customer interactions and collection efforts.

Generate reports on collection performance and account status.

omer Service:

Provide excellent customer service and maintain a positive customer experience.

Address customer concerns and complaints promptly and professionally.