Customer Associate

S.A Group Talent Management

Candidates are required to have excellent communication skills - written and oral. Strong Comprehension skills are key on this project. Ability to comprehend US customer needs through their written chat communication, translate the need into process query and provide the right resolution in a clear and concise manner

Ability to understand the conversation between the chat bot and customer and pick up from there and continue Customer conversation.

Analytical skills to understand the reason why the chat bot was unable to resolve customer query and provide intelligence back into the system on what needs to be changed within the Chat-bot

Willingness to work mainly US shifts in a 24/7 environment with shift rotations

Prior Chat Experience. Preferably has worked on dual concurrency.

Ability to multitask and work with multiple tools in order to provide the best resolution

Functional knowledge of using CRM solutions and MS Excel

Domain knowledge of US Customer Service, preferably Telecom industry

Job requires the candidate to be confident, probe for responses and empathize with customers. Needs to be customer centric with strong conversational skills

Typing speed is crucial (Speed 40 words per minute – 95% accuracy).

• 1+ industry experience, with major in English

• Skilled in creating content

• Experience in writing with focus on incorporating special keywords pertaining to the topic

• Ensured high quality deliveries by providing impactful and ready to implement solutions for client requests

• Experience in short content pieces

• Passionate about blogging: Personal blog on specific niche would be appreciated

• Experience

  0 - 1 Years

• No. of Openings

  150

• Education

  Secondary School

• Role

  Customer Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office