Team Leader/ Supervisor- Customer Operations

  • icon job experience 1 - 3 Years
  • icon job opening 10 Openings
  • icon salary 3.0-3.3 Lac/Yr
  • icon job location Delhi
  • Face-to-Face interview Face-to-Face interview

Job Description

Job Description:

staff Management and Coaching are Key Elements of the Role and the Role Holder Will Be Expected to Manage, Lead and Develop a Team of Agents

- Managing the Processing and Response to Incoming Chat and Emails in a Timely, Compliant and Customer Friendly Manner

- Working Closely with Colleagues and Qa Team to Identify Issues and Improve Service Performance.

- Monitor Day to Day Service Delivery and Quality Results

- Work Closely with the Uk Specialty Customer Success Team to Ensure Alignment of Action and Clarity of Understanding

- Identify Opportunity Structurally to Reduce Service Demand By Identifying Areas of 'friction' in Our Relationships with Our Customers

- Promote, Share and Build Awareness of Vulnerability Within the Ops Environment.

- Review and Interpret Operational Mi to Enable Sufficient Control to Be Maintained Over Operational Delivery & Provide Regular Updates to Management

- Review and Maintain Plans to Ensure Adequate of Operational Capacity to Ensure Cost Effective and Customer Satisfying Service.

- Routine, Timely and Thorough Review of Existing Procedural Documents, Working with Head of Process Management

- the Nature of the Role Means that the Role Holder Will Become Involved in Process Improvement Projects and other Activities Designed to Improve and Develop a Growing and Changing Business.

- It is Important Therefore that the Role Holder Can Display Solid Analytical Skills and the Capability to Work Constructively with Colleagues Both in India and the Uk.

technical Skills & Experience:

high Level of Fluency in Written and Spoken English

- Previous 1st Line Management Experience in a Service Environment

- Solid Planning Skills - Able to Manipulate Data to Provide Actionable Insights

- High Level of Influence - Able to Build Strong Sustainable Personal Relationships

- Bias for Action - Willing to Intervene Personally On Cases Where Required

- Emotionally Robust - Able to Deal Personally with the Most Complex,
  • Experience

    1 - 3 Years

  • No. of Openings

    10

  • Education

    Professional Degree, Any Bachelor Degree

  • Role

    Customer Associate

  • Industry Type

    Recruitment Consulting / Staffing Services

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Kande Technologies

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