Customer Associate

Telamon HR Solutions

Role and Responsibility – Customer Service Executive

? Inbound calling for customer service.

? Identify and assess customers’ needs to achieve satisfaction.

? Build sustainable relationships and trust with customer accounts through open and interactive

communication.

? Provide accurate, valid and complete information by using the right methods/tools.

? Handle customer complaints, provide appropriate solutions and alternatives within the time limits;

follow up to ensure resolution.

? Keep records of customer interactions, process customer accounts.

? Follow communication procedures, guidelines and policies.

? Take the extra mile to engage customers.

Sales Executive

Role and Responsibility – Sales Executive

? Identifies business opportunities by identifying prospects.

? Sells products by establishing contact and developing relationships with prospects,

recommending solutions.

? Outbound calling on data collected through lead generation activities / secondary data sources.

? Daily follow-ups on older leads and work on new leads.

? Maintains quality service by establishing and enforcing organization standards.

? Must be energetic, well-spoken, eager to close sales deals and generate revenue for the organization.

• Experience

  1 - 5 Years

• No. of Openings

  25

• Education

  B.A, B.B.A, B.C.A, B.Com, B.E, B.Sc, Higher Secondary, M.A, M.C.A, M.Com

• Role

  Customer Care Associate

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office