Customer Success Associate

Neemtree Internet Pvt Ltd

The Customer Success Associate (CSA) is a high-energy strategy-focused customer advisor responsible for developing customer relationships that promote retention and loyalty. The CSA will define, develop and execute effective customer adoption and success strategies. The CSA is able to discuss and advise on core functionality & features of the software beyond the fundamentals, and the art of what is possible. The CSA helps customers realize business results by serving as the post-sale conduit for our customers, and also ensures that our engineering teams understand the in-depth feedback through the eyes of our customers.

JOB RESPONSIBILITIES

Own the complete customer life-cycle of onboarding, adoption, expansion, and renewal.

Strive to continually drive faster time to value and improve overall customer satisfaction & reduce churn.

Understand customers objectives and how they translate to outcomes.

Develop new & improve existing new user guides & documentation of the product features & capabilities.

Identify opportunities for up-sell and cross-sell.

Bring intelligent product feedback and recommendations from customers back to Product & Tech teams.

Conduct ongoing operational reviews and suggest process improvements.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  B.A, B.C.A, B.B.A, B.Com, B.Sc, B.Tech, Post Graduate Diploma, M.B.A/PGDM, M.Com

• Role

  Customer Associate

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office