Associate - Customer Experience

  • icon job experience 1 - 5 Years
  • icon job opening 50 Openings
  • icon salary 2.8-4.5 Lac/Yr
  • icon job location Gurgaon
  • Face-to-Face interview Face-to-Face interview

Job Description

Job Title: Associate - Customer Experience

Company Overview:

Join our dynamic and rapidly growing food delivery organisation dedicated to revolutionising the way people experience dining. We're passionate about delivering exceptional service and delighting our customers with every interaction. As an Associate in our Customer Experience team, you'll play a crucial role in ensuring that every customer's journey is seamless and enjoyable.

Position Overview:

As an Associate - Customer Experience, you will be the primary point of contact for our customers, providing assistance, resolving issues, and ensuring their overall satisfaction. You will work closely with our operations team to address concerns, manage inquiries, and maintain a high level of service excellence.

Responsibilities:

Handle incoming customer inquiries via various channels including phone, email, chat, and social media in a timely and professional manner.

Assist customers with placing orders, tracking deliveries, and resolving any issues or concerns they may have.

Proactively reach out to customers to gather feedback, address concerns, and ensure their overall satisfaction.

Collaborate with the operations team to escalate and resolve complex customer issues promptly.

Maintain accurate records of customer interactions and transactions.

Identify trends in customer inquiries and provide feedback to the relevant teams to improve processes and service offerings.

Assist in developing and implementing strategies to enhance the overall customer experience.

Stay up-to-date on product offerings, promotions, and company policies to provide accurate information to customers.

Requirements:

Bachelor's degree in Business Administration, Hospitality, Communications, or related field preferred.

Prior experience in customer service or a similar role is advantageous.

Excellent communication skills, both written and verbal.

Strong problem-solving abilities with a focus on providing effective solutions.
  • Experience

    1 - 5 Years

  • No. of Openings

    50

  • Education

    Any Bachelor Degree

  • Role

    Customer Associate

  • Industry Type

    FMCG / Food / Beverages

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Crack-ED

Crack-ED aims to make India more employable by becoming the exposure the uninitiated need. We aim to reach far and wide, especially across tier 2 and tier 3 cities, to help create a ripple effect, one that will make India the superpower we all desire to see.
Read More...
Similar Jobs
Apply Now

Register to Get Relevant Jobs

Get Noticed By Top Recruiters

Become a Premium Job Seeker

  • Higher Boosting
  • Resume Highlighter
  • Verified Stamp
  • Resume Exposure

499/- for 3 months

Pay Now

Similar Jobs

Customer Support Associate

ALIF Career Solutions

  • Location Gurgaon
  • Experience 0 - 1 yrs
  • Salary 3.5 Lac/Yr
EnglishProblem SolvingTeam CoordinatorCustomer Support Associate

Customer Service Associate

Concentrix

  • Location DLF Phase V Gurgaon
  • Experience 0 - 6 yrs
  • Salary 5.0 Lac/Yr
BPO OperationsInternational BPOBPO Non VoiceNon Voice ProcessChat ProcessChat SupportBPOCustomer Care Cons

Customer Associate

GA Service Consultancy

  • Location Gurgaon Sector 18
  • Experience 1 - 6 yrs
  • Salary 3.3 Lac/Yr
Good Communication SkillsCustomer RelationshipCustomer ServiceInbound Process

Customer Care Service Fresher

Policybazaar

  • Location Gurgaon
  • Experience 0 - 3 yrs
  • Salary 4.0 Lac/Yr
CommunicationSales SpecialistCustomer CareProblem SolvingEnglish LanguageComplaint HandlingVoice ProcessCustomer ServiceInternational Call Center

Urgent Requirement For Boarding Pass Executive

Shine Airways

  • Experience 0 - 1 yrs
  • Salary 4.5 Lac/Yr
Boarding Pass ExecutiveCustomer AssociateCustomer CareCustomer HandlingCustomer Support

Customer Service Voice Support

Radical Minds

  • Location Udyog Vihar Gurgaon
  • Experience 0 - 1 yrs
Good Communication SkillsCustomer Service Executive

Walk-in Hiring For Customer Care Executive

Policy Bazaar

  • Location Gurgaon Sector 44
  • Experience 0 - 4 yrs
  • Salary 3.3 Lac/Yr
Customer CareCustomer ServiceInternational Call CenterVoice ProcessInbound Voice ProcessEnglish LanguageInbound

Customer Care Executive

The Hird

  • Experience 0 - 3 yrs
International Call CenterVoice ProcessCustomer ServiceEnglish LanguageVoice SupportInbound

Opening For Customer Care Executive

Skyway Solution

  • Location Gurgaon
  • Experience 0 - 5 yrs
  • Salary 3.0 Lac/Yr
Customer CareCustomer ServiceInternational Call Center

Walk-In For Cargo Executive

Skytech Aviation Services Pvt Ltd

  • Experience 0 - 2 yrs
  • Salary 3.3 Lac/Yr
Customer Associate

Customer Care Executive (0-5 Years)

The Digital Worlds

  • Experience 0 - 5 yrs
Customer RelationshipOutbound CallingCustomer CareCustomer ServiceCustomer Support

Voice and Non- Voice Process

Axis Consultants

  • Location Gurgaon
  • Experience 0 - 1 yrs
CommunicationProblem SolvingBPOBPO VoiceClient ManagementCustomer Care Executive

Customer Service Coordinator

CKB Consultants

  • Experience 0 - 1 yrs
English LanguageCustomer Care ConsultantVerification ExecutiveCustomer AssociateData Entry

Customer Relationship Executive (2-4 Years) (Female)

Dev Plastics

  • Experience 2 - 4 yrs
  • Salary 3.0 Lac/Yr
Outbound CallingStrategic CommunicationCustomer RetentionInbound Calls

Customer Care Executive (Full Time)

Includ

  • Location Gurgaon
  • Experience 1 - 4 yrs
  • Salary 4.5 Lac/Yr
Service DeskCustomer CareCustomer ServiceVoice Process ExecutiveChat Support ExecutiveEmail Support Executive

Customer Associate jobs near by Locations

Related Job Openings

We use cookies to improve your experience. By continuing to browse the site, you agree to our Privacy Policy Terms & Conditions [Seeker]

Got it