Opening For Customer Relationship Executive

  • icon job experience 0 - 3 Years
  • icon job opening 01 Openings
  • icon salary Not Disclosed
  • icon job location Pune
  • Face-to-Face interview Face-to-Face interview

Job Description

Key responsibilities of a Customer Relations Executive may include:

- Customer Interaction: They interact with customers through various channels, such as phone, email, chat, or in-person meetings, to address inquiries, resolve issues, and gather feedback.

- Problem Resolution: They work to solve customer problems, complaints, or issues by coordinating with different departments within the company, including sales, marketing, and support.

- Customer Feedback: Collecting and analyzing customer feedback to identify trends, common issues, and areas for improvement. They may use customer relationship management (CRM) software to track customer interactions and feedback.

- Communication: Keeping customers informed about new products, services, or promotions and maintaining a proactive line of communication with them.

- Customer Satisfaction: Measuring and monitoring customer satisfaction, ensuring that customers are happy with their experiences and addressing any dissatisfaction promptly.

- Customer Retention: Developing strategies to retain existing customers by building strong, lasting relationships and offering solutions that meet their needs.

- Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to existing customers to increase revenue and customer value.

- Reporting: Preparing reports and presentations for management, summarizing customer feedback, key performance indicators, and trends.
  • Experience

    0 - 3 Years

  • No. of Openings

    01

  • Education

    Any Bachelor Degree, Professional Degree

  • Role

    Customer Relationship Executive

  • Industry Type

    Banking / Financial Services / Stock Broking

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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