Key responsibilities of a Customer Relations Executive may include:
- Customer Interaction: They interact with customers through various channels, such as phone, email, chat, or in-person meetings, to address inquiries, resolve issues, and gather feedback.
- Problem Resolution: They work to solve customer problems, complaints, or issues by coordinating with different departments within the company, including sales, marketing, and support.
- Customer Feedback: Collecting and analyzing customer feedback to identify trends, common issues, and areas for improvement. They may use customer relationship management (CRM) software to track customer interactions and feedback.
- Communication: Keeping customers informed about new products, services, or promotions and maintaining a proactive line of communication with them.
- Customer Satisfaction: Measuring and monitoring customer satisfaction, ensuring that customers are happy with their experiences and addressing any dissatisfaction promptly.
- Customer Retention: Developing strategies to retain existing customers by building strong, lasting relationships and offering solutions that meet their needs.
- Cross-Selling and Up-Selling: Identifying opportunities to promote additional products or services to existing customers to increase revenue and customer value.
- Reporting: Preparing reports and presentations for management, summarizing customer feedback, key performance indicators, and trends.
Experience
0 - 3 Years
No. of Openings
01
Education
Any Bachelor Degree, Professional Degree
Role
Customer Relationship Executive
Industry Type
Banking / Financial Services / Stock Broking
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office