CSR Executive - Japanese Proficiency – B2 Level

Team Vertex India Global Services

• Respond to customer inquiries via phone, email, chat, or social media promptly and professionally.

• Listen to customers' concerns, questions, and feedback, and provide accurate and helpful responses.

• Ensure a high level of customer satisfaction through excellent service.

• Investigate and resolve customer issues, such as product or service complaints, billing inquiries, or technical problems.

• Follow company policies and procedures to address customer concerns efficiently.

• Escalate complex issues to the appropriate department for further resolution.

• Stay up-to-date with product knowledge to provide accurate information and assistance to customers.

• Gather customer feedback and suggestions and communicate them to the relevant departments.

• Collaborate with the team .

Pre-requisites:

• Empathy & Patience

• Problem-Solving Skills

• Attention to Details

• Teamwork & Professionalism

• 24X7 Rotational Shifts

• 5 Days a week

• Experience

  0 - 3 Years

• No. of Openings

  3

• Education

  Vocational Course, Diploma, Advanced/Higher Diploma, Professional Degree, B.C.A, B.B.A, B.Com, Any Master Degree

• Role

  CSR Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office