CRM Manager Internship

Expunch - The Gifting Company

Duration : 3 Months

Stipend: 3-5k / month

Location: NIBM Road, Kondhwa, Pune, Maharashtra (on-site)

After 3 months of internship get a chance to work full-time with Expunch at ( 3 - 4 LPA ).

A Customer Relationship Manager (CRM) is responsible for managing a company's interactions with current and potential customers. Their main goal is to build and maintain strong relationships with customers to enhance customer satisfaction and increase sales. CRM professionals analyze customer data to identify customer needs, improve customer experience, and develop marketing strategies to attract and retain customers. They use specialized software and tools to organize customer data, track customer interactions, and provide reports to management on customer trends and behaviour. CRM professionals collaborate with sales, marketing, and customer service teams to ensure consistent messaging and seamless customer experiences across all touchpoints.

Responsibilities:

lop and implement strategies to attract and retain customers.

2. Manage customer data and use data analysis tools to identify customer needs and preferences.

with sales and marketing teams to create campaigns and promotions aimed at increasing customer engagement and loyalty.

blish and maintain strong relationships with customers to enhance customer satisfaction and retention.

ide guidance and training to customer service representatives to ensure consistent messaging and quality customer experiences.

google sheets to track and analyze customer interactions and provide reports to management on customer trends and behaviour.

tify and resolve customer issues and complaints in a timely and effective manner.

tor industry trends and competitor activities to inform CRM strategy and improve customer satisfaction.

Requirements:

elor's degree in business, marketing, or a related field.

liarity with CRM software and data analysis tools.

• Experience0 - 1 Years
• No. of Openings1
• EducationB.B.A
• RoleCRM Manager
• Industry TypeManufacturing / Production / Quality
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office