Job Description:
We are seeking a dynamic and proactive CRM (Customer Relationship Management) Executive to join our team. The CRM Executive will play a crucial role in managing customer relationships, optimizing the CRM system, and supporting various business functions. This role requires a combination of strategic thinking, technical expertise, and excellent communication skills to effectively drive customer engagement and satisfaction.
Responsibilities:
CRM Management: Assist in the day-to-day administration and maintenance of the CRM system.
Data Entry and Maintenance: Input and update customer information accurately in the CRM database.
Customer Communication: Communicate with customers via email, phone, and other channels to gather feedback, address inquiries, and nurture relationships.
Reporting and Analysis: Generate reports and analyze CRM data to identify trends, track performance metrics, and provide insights for decision-making.
Workflow Optimization: Identify opportunities to streamline CRM workflows and improve efficiency in data entry, reporting, and customer interactions.
Quality Assurance: Conduct regular quality checks to ensure adherence to CRM policies, procedures, and data standards.
Requirements:
Mater’s degree in Marketing, Business Administration, or a related field.
Excellent communication and interpersonal skills.
Analytical mindset with the ability to interpret data and derive actionable insights.
Detail-oriented with a focus on data accuracy and quality.
Ability to multitask, prioritize, and manage time effectively.
Team player with the ability to collaborate across departments.
Experience in customer segmentation and targeted marketing campaigns is a plus.
2 - 5 Years
1 Openings
1.8-2.3 Lac/Yr
Kanyakumari 
Face-to-Face interview
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