Develop and maintain strong, long lasting relationships with key clients.
Act as the main point of contact for clients, addressing their needs, questions, and concerns.
Understand client objectives and work closely with internal teams to develop solutions that align with their goals.
Conduct regular client meetings to review progress, gather feedback, and present new opportunities.
Provide guidance and support to clients on product or service utilization to maximize their value.
Resolve client issues promptly by coordinating with relevant departments and ensuring client satisfaction.
Identify opportunities for upselling and cross selling additional products or services.
Collaborate with the sales and account management teams to onboard new clients and ensure a smooth transition.
Prepare and present client performance reports, highlighting key metrics and areas for improvement.
Track client interactions, document feedback, and ensure all client data is updated in CRM systems.
Maintain knowledge of industry trends and best practices to enhance the client relationship experience.