CRM Executive

  • icon job experience 1 - 7 Years
  • icon job opening 4 Openings
  • icon salary 2.0-3.5 Lac/Yr
  • icon job location Surat
  • Face-to-Face interview Face-to-Face interview

Job Description

This place is a rigorous growth opportunity for someone with leadership quality to lead a team while being a main point of communication for this brand’s customer with polite mannerism and good communication. You will be the face and voice of the brand, representing the organization to customers, hence the willingness to listen, solve grievances, help, serve and collaborate is important. To collaborate interdepartmentally and assisting in targets while maintain data via software, while increasing the efficiency of the department.

Reporting to: GM Sales

JD:

1. To successfully manage customer relations by being a liaison between the company and the customer. Handling all type of customer grievances. Attending customer calls/ massages/ mails & replying them.

2. She will be responsible to manage the data of customers over the multiple platforms like customized software, tally or at different Google drives.

3. Will be responsible to lead the team of CREs. Leading a team & guiding them in day to day activities. Verifying the works which is done by CRM team.

4. She has to look after outstanding of the debtors and has to make sure all payments come on time as per the terms decided with client.

5. She will be responsible to track the various details like dispatch of goods of a respective customer as per deadline, KYC tracking, Invoice of goods, LR copy of transport for customer and agent both, etc.

6. She has to look after all on time promotions of products through what’s app, through call and through text.

7. Coordinating with the Management. All goods should be delivered after approval of management which has to be done on time.

8. Develop and monitor customer care strategies & formulate policies to solve customer issues on immediate basis.

9. To come up with ideas and solution to make the department more effective and productive on a day-to-day level.
  • Experience

    1 - 7 Years

  • No. of Openings

    4

  • Education

    Higher Secondary, Any Bachelor Degree

  • Role

    CRM Executive

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Meghdoot Textiles Pvt. Ltd.

Established in year 1974, our range of indian traditional sarees, salwar suits, kurtis and lehenga cholis includes embroidered fancy sarees, dazzling saree, embroidered georgette saree, net sarees, stone work sarees, crepe sarees, party wear sarees, double blouse sarees, embroidered kurti, embroidered salwar suits, printed salwar suits, unstitched salwar suits, semi stitched kurtis and suits, embroidered lehenga, ghagra choli, designer lehenga cholis, and bridal lehenga choli. Based at bangalore, karnataka, one of the business hub of india, we successfully cater to the demands of fashion conscious clients nationwide. Our team of designers easily comprehend the demands and specifications of our esteemed clients and effectively design our range of sarees and lehangas adhering to their designs and tastes. Owing to the judicious aegis Mr Bhawarlal Jain found his passion in producing sarees. He not just wanted to be the best in material and quality, but he sought that 'one' thing that could take the experience of wearing a saree, into a celebration. He explored design, print, embroidery and more to finally cultivate a balance that adorned different attitudes with a signature spark meghdoot, a trade-showroom for sarees. His ethical business practices helps in delivering an unsurpassed quality of our range at industry leading prices. Besides, our optimum utilization of resources and in-depth industry experience of our professionals enables us in delivering voluminous consignments in an estimated lead-time.
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