CRM Executive

MCUBE - VMC Technologies Pvt Ltd

JD for Assistant CRM Executive:

Excellent communication and listening skills:-

The ability to explain complex information clearly and simply

Good sales, retention and negotiation skills

Plenty of drive, initiative and motivation

An honest and trustworthy manner

Client visit whenever required

Interact with the customers

Answer the queries of customers and resolve their issues

Enhance customer experience and foster relationships

Improve credibility and create customer loyalty

Attention to detail

The ability to analyses and research information

Providing help and advice to customers using your organisation's products or services;

Communicating courteously with customers by telephone, email, letter and face to face;

Handling customer complaints or any major incidents,

Keeping accurate records of discussions or correspondence with customers;

Developing feedback or complaints procedures for customers to use

Handling escalations

Maintaining cordial relations with clients

Improving customer service procedures, policies and standards for your organisation or department;

Meeting with other managers to discuss possible improvements to customer service.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home