CRM Executive

MCUBE - VMC Technologies Pvt Ltd

JD for Assistant CRM Executive:

Excellent communication and listening skills:-

• The ability to explain complex information clearly and simply

• Good sales, retention and negotiation skills

• Plenty of drive, initiative and motivation

• An honest and trustworthy manner

• Client visit whenever required

• Interact with the customers

• Answer the queries of customers and resolve their issues

• Enhance customer experience and foster relationships

• Improve credibility and create customer loyalty

• Attention to detail

• The ability to analyses and research information

• Providing help and advice to customers using your organisation's products or services;

• Communicating courteously with customers by telephone, email, letter and face to face;

• Handling customer complaints or any major incidents,

• Keeping accurate records of discussions or correspondence with customers;

• Developing feedback or complaints procedures for customers to use

• Handling escalations

• Maintaining cordial relations with clients

• Improving customer service procedures, policies and standards for your organisation or department;

• Meeting with other managers to discuss possible improvements to customer service.

• Experience

  1 - 3 Years

• No. of Openings

  2

• Education

  Any Bachelor Degree

• Role

  CRM Executive

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home