CRM Executive

  • icon job experience 3 - 5 Years
  • icon job opening 1 Openings
  • icon salary 3.0-4.0 Lac/Yr
  • icon job location Pitampura Delhi
  • Face-to-Face interview Face-to-Face interview

Job Description

- Build and maintain relationships with the entire customer base assigned; by ensure constant engagement with customers during the life cycle and moments of planned spontaneity. Planned wow moments executed to perfection at important stages in the customer lifecycle like welcome, agreement and handover of possession

- Responsible for Customer Satisfaction and high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

- Responsible in maintaining MIS and closely work for Preparation of Final work Report.

- Co-ordinating with the internal partners and middle office teams for the process improvement & updating the MIS report logic's.

- Responsible for Demand generation, Cheques validation, Sales Order, Generation, Customer Master, Material, Debit & Credit Note creation.

- Responsible for handling customers of Lawns & Beyond project contains entire customer data base.

- Attending customers who visit HO with their queries to resolve and ensure 100% satisfactory with the adequate resolution to the query. Cancellations, transfer requests and registration process.

- Resolving customer queries, preparing ledgers and addressing the issues highlighted by the customers through call.

- Managing post booking customer services till delivery /possession stage.

- Collection of payment dues, against demands generated with construction progress

- Assisting customers on allotment of Flats, Registration, Cancellation, Bank Loan Issues, Transfer of Deeds, Bank Loan processing of document
  • Experience

    3 - 5 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    CRM Executive

  • Industry Type

    IT-Hardware & Networking / IT-Software / Software Services

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Mera Baba Real Estate Pvt. Ltd.

Divine Group is a leading pan-India developer. The company has been present in India since 2005 and has invested in a portfolio of high-quality executable projects in prime locations across NCR Region. The company has evolved as a fully integrated real estate organization that is the developer of its projects and possesses a diversified portfolio.
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