CRM Executive (Only Females)

Shhivtek Industries Private Limited

2 - 5 Years
2 Openings
2.5 Lac/Yr
Vadodara
Posted 24 days ago
Face-to-Face interview

Key Skills

Clinet Handling CRM Customer Relationship Client Retention Customer Support Customer Care

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Job Description

Company-Shhivtek Industries Private Limited

Local Only Female Candidate apply

Location-Vadodara

(Asopalav OneWest Sevasi Canal Road,Vadodara)

Experience-2 to 5 Years

Email id-

Roles &* Responsibilities:*

Maintain up-to-date customer database and records in the system

Service Reminder call to customers as per process

Answer calls professionally to provide necessary information about products and services, and obtain details of complaints.

Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions, are taken.

Follow up to ensure that appropriate actions were taken on customers requests/ complaints.

Escalate unresolved customer grievances or special requests to the concerned for further actions as per the escalation matrix.

Experience
2 - 5 Years
No. of Openings
2
Education
B.A, B.B.A, B.Com
Role
CRM Executive
Industry Type
IT-Hardware & Networking / IT-Software / Software Services
Gender
Female
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
vadodara

About Shhivtek Industries Private Limited

Founded in 1987 by Mr. Shiv Kumar Nenwani, Shhivtek Industries Pvt Ltd started its journey from an initial production of 400 MTPA and has reached to the current installed capacity of 60,000 MTPA. The journey has been an extremely satisfactory one, building a strong reputation in both the domestic and international markets. Today, the Shiva Group of Industries has become the most favoured manufacturer and exporter of plasticizers and petrochemicals in Asia. With its new expansion of the product line under the brand name Shiva SOL, it also manufactures a range of paint additives, solvents, rust preventive oils, lubricant additives and textile oils.