CRM Executive (Full Time) (Female Only)

GJ Papers Pvt. Ltd

4 - 6 Years
1 Openings
2.5 - 3.0 Lac/Yr
Rai Sonipat
Posted 2 days ago
Telephonic interview

Key Skills

Clinet Handling Client Retention MIS Reporting Order Confirm With Customer

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Job Description

Key Responsibilities:

Customer Handling:

Serve as the primary point of contact for customer inquiries and support.

Address and resolve customer complaints or issues promptly and professionally.

Ensure regular follow-ups with customers regarding sales orders, deliveries, and payment updates.

Maintain a structured follow-up schedule to ensure timely actions on pending tasks.

Sales Order Status:

Coordinate with the sales and logistics teams to ensure accurate and timely processing of sales orders.

Provide customers with up-to-date information regarding the status of their orders.

Handle any discrepancies in order status and work toward resolving them in a timely manner.

CRM Management:

maintain accurate customer records, track interactions, and follow-up schedules.

Document and update customer communications, feedback, and requests