Maintaining professional engagement levels consistently with the Channel Partner Leadership Teams (including Branch Head, Cluster Head, Circle Head, TPP team, etc.,) leading to minimal escalations and ensures service resolution within TAT and achieves business objectives. • Accountable to drive Business Sales KPIs pertaining to Top-line, Market share, Product Mix, UpSell, SLG and 13th month Persistency and Control Attrition which means the TH is also accountable to drive overall 85% persistency, threshold level market share and a profitable product mix (Term share) in the mapped Territory. • Develop the CSM/Sr. CSM skills (First Level Leadership - FLL) and ensure they manage their direct reportees (FLS) with apt/right engagements leading to low attrition and high productivity levels in the Territory. • Invest time and efforts towards developing the FLL skills and competencies to ensure they manage their FLS fraternity efficiently and thereby leading to higher channel partner engagement and reduced attrition. • Build one’s own team through Referrals and ensure 100% manning overall for the month • Accountable to ensure the 0-6 months FLS engagements are been done timely and aptly by the FLLs leading to FLS’s on time probation success (includes conducting timely On-theJob training support by FLL). • Ability to manage the multi-task activities pertaining to Sales Management Process, First Time Right on Login to Conversion, Org. initiatives, Contests, Personal & Business Hygiene, etc., are been efficiently driven and sustained in the Territory. • Maintain collaborative approach with internal and external stakeholders and thereby fulfill business objectives seamlessly