Hiring For Contact Center Executive

Job Description

Dear Candidate,

We are conducting walk in interview in Bangalore & Hyderabad location on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .

Bangalore Venue Details :Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru

Hyderabad Venue Details :

ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana

Job Details :

Job location : Bangalore & Hyderabad

Job Type: Permanent

Exp: 0 to yrs

Qualification : Any Graduates / 10+ 2( with experience)

Job timings : 24/7 Rotational shift

JOB Description:

- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions

- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction

- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions

- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities

- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients

- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

- Recognize and adjust support approach to accommodate all levels of customer- - s experience

- Communicate positively with team members, customers, and other partners.
  • Experience

    0 - 3 Years

  • No. of Openings

    10

  • Education

    Higher Secondary, Diploma, Advanced/Higher Diploma, Professional Degree

  • Role

    Contact Center Executive

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Allegis Global Solutions

To enterprise is human. At Allegis Global Solutions (AGS), our why lies in pursuing goals that sit beyond the horizon. Its a mindset that requires being audaciously bold, committing to a vision others cant see but will redefine whats possible. To enterprise means inventing solutions that move us forward and turn strengths into an unstoppable force for change.
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