Dear Candidate,
We are conducting walk in interview in Bangalore & Hyderabad location on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .
Bangalore Venue Details :Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru
Hyderabad Venue Details :
ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana
Job Details :
Job location : Bangalore & Hyderabad
Job Type: Permanent
Exp: 0 to yrs
Qualification : Any Graduates / 10+ 2( with experience)
Job timings : 24/7 Rotational shift
JOB Description:
- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions
- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction
- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions
- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities
- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients
- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction
- Recognize and adjust support approach to accommodate all levels of customer- - s experience
- Communicate positively with team members, customers, and other partners.
Experience
0 - 3 Years
No. of Openings
10
Education
Higher Secondary, Diploma, Advanced/Higher Diploma, Professional Degree
Role
Contact Center Executive
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office