Contact Center Executive

Allegis Global Solutions

Dear Candidate,

We are conducting walk in interview in Bangalore & Hyderabad location on 20thJan 2024 between ( 9 AM to 1 PM) for one of the Global Investment banking Client .

Bangalore Venue Details :Allegis Global Solutions, Commerce @ Mantri, Level 2, Bannerghatta Road, Bengaluru

Hyderabad Venue Details :

ACTALENT, Ground Level Block, CYBER PEARL, Phase 2, Madhapur, Hyderabad, Telangana

Job Details :

Job location : Bangalore & Hyderabad

Job Type: Permanent

Exp: 0 to yrs

Qualification : Any Graduates / 10+ 2( with experience)

Job timings : 24/7 Rotational shift

JOB Description:

- Working in a contact center environment handling multiple customer queries from our Customers typically on multiple products and or propositions

- Providing quality customer service over the phone to resolve customer enquiries at a high level of customer satisfaction

- Ability to interpret and handle complex customer enquiries to establish their needs and offer relevant products, services and solutions

- Taking ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution

- Responsible for achieving individual key performance indicators and development whilst maintaining appropriate operational risk control and compliance in all activities

- Advising, communicating, empathizing, resolving conflict and responding sensitively to clients

- Responsible for ensuring resolution in a timely manner, while maintaining the highest level of quality support in every customer interaction

- Recognize and adjust support approach to accommodate all levels of customer- - s experience

- Communicate positively with team members, customers, and other partners.

• Experience

  1 - 4 Years

• No. of Openings

  5

• Education

  B.A, B.B.A, B.C.A, B.Com, Diploma, Any Bachelor Degree

• Role

  Contact Center Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office