Consumer Care Specialist (Marathi Language)

  • icon job experience 4 - 10 Years
  • icon job opening 15 Openings
  • icon salary 2.5-4.5 Lac/Yr
  • icon job location Noida
  • Face-to-Face interview Face-to-Face interview

Job Description

This position is responsible for handling queries of company products through consumer sampling and telephone follow-up. In addition, this position provides superior customer service, troubleshooting, and coaching to end-users that enable the group to meet the metrics of the company strategy. Main focus for a outbound specialist is to be an expert at handling the difficult period first 12 months post discharge and ensure patients get through this phase without problems and hence switch product.

Handle customer inquiries, complaints, billing questions and payment extension/service requests.

Handled escalation chats from the customers across the United States and provided

appropriate assistance by following up with concerned departments via Phone, Chat and email medium.

If applicable, works with clinical contacts to promote consumer programs

Operates computer-based contact/database management program and accurately completes account/prospect records or profiles

Own weekly/monthly/quarterly/yearly consumer data analysis (product wise, hospital, rep wise and region wise)
  • Experience

    4 - 10 Years

  • No. of Openings

    15

  • Education

    Any Bachelor Degree

  • Role

    Consumer Care Specialist

  • Industry Type

    Pharma / BioTech / Clinical Research

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Nisvan HR Solution Pvt. Ltd

Welcome to NisVan HR, a dedicated team of recruitment specialists, we are committed to provide standardised world class services in one of the most critical vertical in any industry i.e. recruitment. Whether you are considering for a career opportunity or you are looking to hire for your company, with our flexible working model we explore maximum possibilities to ensure your success.
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