Duties and Responsibilities:
-Receiving, handling and converting Meetings, Events and Group enquiries.
-Planning events in conjunction with the client.
-Presenting and Selling available and suitable banquet / event options to the highest possible standard.
-Contact Meeting Planner by mail, telephone, customer outings and site inspections.
-Arrange and carry out Hotel show rounds.
-Ensure the complete administration and execution of all planned events.
-Negotiate space, dates and rates to obtain booking goals while focusing on shoulder and off season business.
-Identify need periods and undertake a comprehensive program of sales activity to secure new and ad hoc business minimizing the impact of low activity periods.
-Assist in development and solicitation of Banquet and event package plans and aimed at conference business and encourage repeat business.
-Attend trade and travel shows of various market areas for promoting hotels event business.
-Actively manage business bookings, record denials, make network referrals.
-Make commercial decisions to maximize MICE income on a daily basis.
-Continue professional development through educational offering made via industry trade groups and educational institutions.
-Encouraging repeat business through excellent customer service and inquiry handling.
-Build strong relationships with customers to fully understand their needs.
-Ensure online meeting partner websites are regularly updated and managed including photos, descriptions, and promotions.
-Each month review the next 6 months availability to highlight high or low demand dates and take steps to minimize the risk of any shortfall or overbooking.
-Ensuring all inquiries are recorded accurately in the Event Enquiry application (Opera S&M, Delphi, Protel Banquet, MICE software etc.).
-Bring in direct guests through online marketing and advertising.
-Helping the hotel to identify new avenues of business and bring in more banquet events to the hotel.