Job Requirements:
Experience: 0-2 years of experience in community management, customer service, or a similar client-facing role. Experience within a wellness or beauty niche is a plus.
Education: A bachelor's degree in communication, marketing, psychology, or a related field is often preferred.
Communication Skills: Demonstrated verbal and written communication abilities for effective member interactions and resolving issues.
Tech Proficiency: Proficiency with community management platforms.
Customer Service Background: Previous experience in a service-oriented role, showcasing skills in conflict resolution, patience, and active listening.
Availability: Willingness to work flexible hours, as community engagement often spans evenings, weekends, and holidays.
Event Coordination: Basic knowledge of event planning to organize virtual or in-person community events.
Basic Analytical Skills: Ability to gather, interpret, and report on community engagement metrics.
Desired Skills:
Interpersonal and Empathy Skills: High emotional intelligence to relate to members, understand their needs, and provide compassionate support.
Conflict Resolution and Problem-Solving: Ability to mediate discussions and swiftly address issues or member concerns.
Organizational Skills: Strong multitasking, time management, and prioritization abilities.
Content Creation: Basic design skills in tools like Canva and comfort with drafting engaging content aligned with community interests.
Event Planning: Familiarity with coordinating and promoting online events or webinars, tracking RSVPs, and managing follow-up.
Adaptability: Flexibility to respond to changing wellness trends, feedback, and tech tools.
Data Literacy: Basic proficiency in interpreting engagement data to identify trends and make data-driven decisions.
Team Collaboration: Ability to work well with other departments (marketing, customer service) and wellness professionals.
Training and Development:
Onboarding to Brand Voice and Community
Experience
0 - 1 Years
No. of Openings
1
Education
Any Master Degree, B.A, B.B.A, B.Com, B.Ed, Diploma, Any Bachelor Degree, Professional Degree, Post Graduate Diploma, Vocational Course
Role
Community Organiser
Industry Type
Wellness / Fitness / Sports / Beauty
Gender
Female
Job Country
India
Type of Job
Other
Work Location Type
Work from Home