ob Responsibilities:
We are looking for an ambitious and energetic Business Operations team member who will be responsible to oversee business operation functions by working closely with Sales & Application teams and supporting increasing overall efficiency in the business.
RFQs and Bid Management
Ensure Downloading Tenders from different Portals, distribution of tender documents to the concerned stake holders, Follow-up of quote details/technical compliance with them.
Manage Quote submission by preparation and uploading of quotes in Portals as per tender requirements
Post Quote correspondence with customers for customer queries by co-ordinating with internal team.
Order Processing :
Ensure processing and advice of order by comparing with quote and relevant documents for deviations.
Manage Post order correspondence by sending Order acknowledgement and Proforma Invoice / EUC request / LC request / order status as per order/ customer requirement.
Ensure timely follow-up with customer for EUC/Order amendment if any / LC
Manage to have the information of orders handy to support the sales team
Shipment intimation and pick-up reminders to customers
Handling rejection cases.
Bank Guarantee:
Manage Bank Guarantees submission / to be submitted to customer / funds required for BGs.
Ensure collection of BG after its due dates and manager BG tracker sheet.
Export and Import:
Must have prior working experience in handling custom clearance processes.
Coordinate with CHA for import and export shipments.
Knowledge of necessary compliances required as per government regulations.
Payment Collection:
Ensure submission of invoices to customers
Assist in realization of payments in time from customers
Collect relevant payment related documents from the customers.
Communication Skills:
Must have good command on oral and written communication skills
Should be a self-starter and ready to own responsibility