Collection On Past Due Invoices & Invalid Deductions On Allocated Portfolios Via Email, Phone Calls Etc.
respond to Email /phone Queries Related to Disputed Invoice
research and Analyze the Disputes/deductions.
follow-up with Various Departments to Get Supporting Documents/ Info for Dispute/deductions Resolution
identify Opportunities and Recommend Solutions for Process and Automation Enhancements
daily Reporting of Individual Portfolios to Track and Monitor the Past Dues
implement Collections Strategy to Reduce the Past Due Research and Resolve Issues in a Manner to Expedite all Cases in Order to Avoid Any Adverse Customer Impact
work as a Team Player to Process Any Adhoc Request in a Timely Manner.
deliver Quality Customer Service By Researching and Responding to all Internal & External Stakeholders' Inquiries Quickly, Effectively and Professionally.
escalate Problems to Senior Staff Members and or Management as Appropriate.
handle Internal Issues and Ensure Timely Payments to Creditors
ensure Daily Cash and Debtors Targets are Met
contact Debtors Through Calls, Emails or Letters to Notify Them of Outstanding Invoice
maintain Regular Contact with Clients to Ensure Proper Management of Debt
contact Business Operations in Compliance with Standard Policies and Regulations
monitor Payments History to Identify Changers in Reparation and Take Necessary Actions
maintain Proper Records of Client Accounts and Purchasing Activities
conduct Monthly Reconciliation of Debtor Ledger Accounts.
Experience
4 - 6 Years
No. of Openings
20
Education
B.Com, M.B.A/PGDM, M.Com, Chartered Accountant, I.C.W.A
Role
Collection Team Leader
Industry Type
Call Centre / BPO / KPO / ITES / LPO
Gender
[ Male / Female ]
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office