Collection Supervisor

Stepwell Consolidare Services Pvt Ltd

Team Management:

Supervise and motivate a team of debt collectors to achieve performance targets and KPIs.

Conduct regular team meetings and individual performance reviews.

Plan collection portfolio, execute and achieve targets jointly with tele callers and supervisors.

Provide coaching, training, and development to team members.

Monitor team performance and identify areas for improvement.

Handle escalated calls and resolve complex customer issues.

Manage team schedules and ensure adequate staffing levels.

Address and resolve employee relations issues.

Performance Monitoring and Reporting:

Track and analyze team performance metrics, including recovery rates, call volume, and compliance.

Generate regular reports on team performance and provide insights to management.

Identify trends and implement strategies to improve collection efficiency.

Monitor and ensure compliance with all relevant laws and regulations.

Debt Collection Operations:

Develop and implement effective collection strategies and procedures.

Ensure accurate and timely documentation of all collection activities.

Monitor and manage collection queues and prioritize accounts.

Maintain a thorough understanding of debt collection software and systems.

Work with management to update and improve collection policies and procedures.

Ensure all data entry is accurate.

Compliance and Quality Assurance:

Ensure all collection activities comply with relevant laws, regulations, and company policies.

Conduct regular audits to ensure quality and compliance.

Implement and maintain quality assurance measures.

Stay up-to-date on changes in debt collection laws and regulations.

Client Communication:

It is required to communicate with clients/bank collection manager in regard to account status, understand and set correct expectations, visits in high ticket size collections.

Maintain professional communication with clients.

• Experience

  5 Years

• No. of Openings

  1

• Education

  Higher Secondary, Diploma, B.A, B.Com, B.Sc

• Role

  Collection Supervisor

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  James Hickey Sarani, Dacres Lane, Kolkata - 700069