- Manage and deliver monthly performance in terms of resolution,rolls backs,recovery rates /values as per target set for the assigned portfolio.
-To achieve collection targets of the Respective Branch assigned,ensuring meeting PI Targets,Meeting the Target on Cost of Collections.
-Achieve the money collection under principal,fees & charges as per targets .
-Regular visit to yard and reporting the discrepancies/complaint item as a visit re repo process.
-Effectively address disputes,expired etc cases to prevent any probable escalation and highlight sensitive accounts to Collection Officer to prevent the same. Solving non starter cases
-Ensure trails updates are recorded in web- collection for follow up on normal portfolio.
-Ensure that the resources are optimally used with the number of visits,contacts ,PTP conversion ratio etc.-Settlement process involving issue of settlement letters to be in line with approvals received .Ensure nil delay in cash TAT and MIS-posting of payments.
-Negotiation skills ,relationship rmative in nature,strong Leadership skills,Clarity of thought and perseverance.
-Working knowledge of computers.