Urgent Opening For Collection Officer

Ayan Consultancy

1 - 3 Years
12 Openings
2.0-3.0 Lac/Yr
Gaya
+9 Khagaria, Bhadrak, Bhubaneswar, Angul, Bhubaneswar Sector 2, Bhubaneswar Sector 3, Bhubaneswar Sector 4, Bhubaneswar Sector 5, Bhubaneswar Sector 1
Posted 30 days ago
Face-to-Face interview

Key Skills

Field Service Credit Collection Cash Collection Debt Recovery Recovery

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Job Description

Key responsibilities:

Allocation of portfolio to vendor basis the past performance trend and FOS availability, creating adequate manpower capacity for the portfolio.

Review cases with FOS / TL and work assignment basis the disposition code.

Coordinating with agency resources and doing the call planning for better resolution, ensuring appropriate support to the agency on difficult cases.

Receipt book & Repo kits allocation and auditing periodically.

Agency billing closure within 60 days of the work completed month.

Ensuring prior approvals in repo cases & helping the agency manage repo-related issues.

Handling collection/repo-related customer service issues/escalations.

Coordinating with the legal team for initiating legal actions against chronic defaulters & dealing with enforcement agencies in cases filed against BACL by customers/third parties.

BKT resolution with agency and FOs level needs to be tracked & reviewed.

Flow rates to the next BKT need to be restricted on the location you are handling.

Remove the non-performing FOs, recruit a fresh team and train as and when required.

CRM queries need to be closed as per the TAT assigned.

RCU audit queries must be reverted before TAT and implementation of committed action at the field level.

Receipt book discrepancies need to be discussed with the agency and ensure no reoccurrence of such issues in the field.

HHT 100% utilization and report to be submitted to ACM / RCM regularly.

HHT not working need to be informed to the IT team for need of support

Experience
1 - 3 Years
No. of Openings
12
Education
B.A, B.B.A, B.Com, B.Sc
Role
Collection Officer
Industry Type
Banking / Financial Services / Stock Broking
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office
Face interview location
Plot - 2675, Krutibandhu Complex, Baramunda, Bhubaneswar

About Ayan Consultancy

In the present job scenario we know how important it is to find the right candidate and also find the right job to ensure proper growth and development. With the intention of creating an effective link between the clients and the candidates and benefitting both in the process, at Ayan Consultancy, we are offering various placement and recruitment services at very reasonable charges. Based in Rajgangpur, Odisha, we are counted among one of the leading placement and recruitment consultancies involved in the process of offering Placement Services, Recruitment Services, Staffing Solution and Human Resource Consultancy while keeping in mind various needs and requirements of both the client and the candidate.