SR Collection Manager

SBES Pvt Ltd

Managing and monitoring delinquent account collection for the assigned portfolio and a

team of team managers and team leaders

Managing a team of Team Managers and Team Leaders

Coordinating with Business and collection functions across locations

Appointing, managing & developing collection vendors to ensure collections from delinquent customers.

Ensuring call centre activities are supported by robust field management.

Preparing MIS reports to provide feedback to seniors, viz. Collection, work flow

Defining the parameters for evaluating and reviewing the pickup activities and implementing corrective actions.

Putting vendor management in proper shape to ensure smoother operations.

Formulating various processes related to customer services in initial phase and their compliance.

Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of operations.

Ensuring collection strategy execution as per plan and capacity

Maintaining Attrition level

Hygiene Check, Hands on with IT and dialer, Attrition and Leave forecast report audit

Forecasting of the workload on the basis of historic data, trend analysis, market growth, deciding monthly & weekly process targets

Should take care of branch Admin Work and Employee Engagement activity

• Experience4 - 10 Years
• No. of Openings3
• EducationAny Bachelor Degree
• RoleCollection Manager
• Industry TypeBanking / Financial Services / Stock Broking
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office