Tele-Collection Officer

Werize

Role Responsibilities:

Coordinate efforts to recover outstanding debts from customers.

Develop strategies and plans for effective debt collection.

Ensure adherence to financial laws and regulations governing debt collection.

Communicate professionally with debtors via phone to negotiate repayment terms and implement recovery plans.

Utilize public databases to locate individuals who have defaulted on payments.

Negotiate settlements, offering payment plans based on specific circumstances and debts.

Propose appropriate repayment solutions tailored to customers' financial situations.

Escalate complex cases to supervisors when necessary.

Monitor accounts to identify overdue payments and take timely action to encourage repayment.

Investigate historical account data for accurate debt resolution.

Provide updates on collection activities and the status of accounts receivable.

Work towards achieving defined key performance indicators (KPIs).

Key Attributes We Are Looking For:

Graduate with a minimum of 6 months' experience in collections or tele-calling (inbound or outbound).

Fluency in Bengali is mandatory.

Additional knowledge of Hindi, English, Kannada, Malayalam, Tamil, or Telugu will be an advantage.

Proficiency in basic computer operations.

Strong communication, negotiation, and problem-solving skills.

Job Types: Full-time, Permanent

Benefits:

Health insurance

Provident Fund

Schedule:

Day shift

Weekend availability

Supplemental Pay:

Performance bonus

• Experience

  1 - 2 Years

• No. of Openings

  7

• Education

  Diploma

• Role

  Collection Manager

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Classic Converge, #251, 2nd floor, 17th cross, 5th Main Rd, 6th sector, HSR Layout, Bengaluru, Karna