Collection Executive

Lakshmi North East Solutions (LNES)

- Visit customers' locations to collect overdue payments in person.

- Ensure that payments are collected in full and accurately recorded in company systems.

- Build and maintain strong customer relationships through face-to-face interactions.

- Address customer concerns regarding payments, billing disputes, and offer solutions in person.

- Complete and maintain necessary documentation for every field visit, including receipts, payment confirmations, and customer interactions.

- Recover overdue payments from customers by visiting them at their residences, offices, or showrooms.

- Negotiate payment plans and settlement terms with customers who may have financial difficulties or disputes.

- Ensure that all payments collected during field visits are accurately reconciled with the company's financial records.

- Keep accurate records of customer interactions, payment status, and follow-up actions taken.

- Update customer information in the system, ensuring all details are current for future communications.

- Identify accounts that are repeatedly delinquent or have unresolved disputes, and escalate them to the appropriate internal teams (finance/legal).

- Plan and organize field visits efficiently, optimizing the route to visit multiple customers within a given area.

- Ensure all field collection practices comply with the companys policies and relevant legal requirements.

- Gather customer feedback during field visits and report it back to management for potential improvements in products or services.

- Collect cash payments, issue receipts, and ensure that all cash is securely handled and deposited into the company's account.

- Coordinate with the finance and sales teams to verify payment details, resolve disputes, or adjust payment terms for specific customers.

- Resolve on-site payment disputes in a professional manner, working with customers to ensure clarity and prompt settlement.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  B.A, B.B.A, B.Com, M.A, M.B.A/PGDM, M.Com

• Role

  Collection Executive

• Industry Type

  Banking / Financial Services / Stock Broking

• Gender

  Male

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Lakshmi North East Solutions (Human Resource Consultant) Rg Baruah Road, Gcc Bus Stop, Near Aunty\'s