Collection Agent

J.S.R Management Group

2 - 3 Years
199 Openings
2.0-3.3 Lac/Yr
Chittoor
+4 Ongole Prakasam, Tenali Guntur, Tirupati, Rameswaram Cuddapah
Telephonic interview

Key Skills

Collection Officer Cash Collection Document Collection Executive Field Operations Collections Recovery

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Job Description

Position: Collection Officer / Assistant Manager

Experience: Minimum 2 years in Collections (from any Bank, NBFC, BFSI, etc.)

Qualification: Graduate / Post Graduate / MBA

Age Limit: Up to 30 years

Job Responsibilities:

1. Portfolio Allocation:

Allocate portfolios to vendors based on past performance trends and Field Officers (FOs) availability.

Ensure adequate manpower capacity for the portfolio.

2. Case Reviews & Assignments:

Review cases with FOs and Team Leaders (TL) and assign work based on disposition codes.

3. Vendor Coordination:

Coordinate with agency resources for call planning to improve resolutions.

Provide necessary support to agencies on difficult cases.

4. Receipt Book & Repo Kits Management:

Allocate and periodically audit receipt books and repo kits.

5. Agency Billing Management:

Ensure agency billing closure within 60 days of the work completed month.

6. Repo Case Management:

Obtain prior approvals in repossession cases and assist agencies with repo-related issues.

Manage customer service issues and escalations related to collections/repossessions.

7. Legal Coordination:

Work with the legal team to initiate legal action against chronic defaulters.

Handle cases involving enforcement agencies for claims against the company.

8. Bucket (BKT) Resolution:

Track and review BKT resolutions at the agency and FO levels.

Ensure flow rates to the next BKT are restricted for the locations managed.

9. Team Management:

Remove non-performing FOs and recruit and train new team members as needed.

10. Discrepancy Management:

Discuss receipt book discrepancies with the agency and ensure measures are in place to prevent recurrences.

Required Skills:

Excellent communication and negotiation skills.

Strong coordination and team management capabilities.

Good understanding of the collections and repossession processes.

Problem-solving abiliti

Experience
2 - 3 Years
No. of Openings
199
Education
B.B.A, B.Com, Integrated PG, Any Master Degree
Role
Collection Agent
Industry Type
Banking / Financial Services / Stock Broking
Gender
Male
Job Country
India
Type of Job
Full Time
Work Location Type
Work from Office

About J.S.R Management Group

J.S.R Management Group is the best employment consultant in Greater Noida that aims to provide organizations with access to the best possible talent and provide suitable jobs to job seekers. Today, it becomes tough for organizations to choose the perfect match for their positions and work culture, and also harder for eligible candidates to get suitable jobs that fit their skill level and get a desirable salary package. A job consultancy helps companies to get the right pick every time, and job seekers achieve a higher level of job satisfaction.

At J.S.R Management Group, we ensure that you get access to our unique methods of recruitment to help you get the best talent for your organization. This not only provides better productivity for all your tasks but will also help you achieve your business goals without any hiccups.

We have experts dedicated to optimizing your staffing and recruitment procedure. Our expert team helps you find the perfect candidates most proficiently. Our team helps you get access to the most refined talent pool based on your organizational requirements. Our team has brought us invaluable knowledge and experience in the field. Whether you want short-term contact or long-term hiring solutions, our team of experts will help you get the best.

J.S.R Management Group also caters to overseas recruitment, HR solutions, career consultancy, corporate training, education consultancy, and immigration needs of clients. We can also be approached for gunman security, security training, bodyguard/bouncer, event security management, security guard, and housekeeping services.

We serve clients across various industries such as engineering, finance, pharmaceuticals, BPO, insurance, event management, IT, ITES, medical/healthcare, sales & marketing, retail, tour & travel, construction, education/training, banking, technical, automobiles, government sectors, etc.