CMDB SME

Thrive Tek

ServiceNow CMDB Specialist

Bangalore & Chennai

8+ years of experience required

The ServiceNow Discovery/Service Mapping Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Architect plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Architect will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Map implementation.

Key Responsibilities include, but are not limited to:

Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions

Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information

Provide visibility to the performance and issues related to Discovery

Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered

Work with Application SMEs to create and validate Service Maps for key applications

Participate in Configuration Management meetings and Story Time where appropriate

Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool

Maintain the integrity of the Service Mapping tool across production and non-production environments

Assisting in troubleshooting patch / release management issues, and upgrades

Review the data being populated into the CMDB and act as partial owner of the CMDB

Troubleshoot and resolve discovery and pattern related issues or errors related to Service Mapping

Review, modify and develop new and/or existing ServiceNow patterns as needed to ensure critical services s

• Experience

  8 - 14 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  CMDB Specialist

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office