ServiceNow CMDB Specialist
Bangalore & Chennai
8+ years of experience required
The ServiceNow Discovery/Service Mapping Engineer is part of the Service Asset and Configuration Management Team. This individual will work with technical SME's to gather technical requirements as needed. The ServiceNow Discovery/Service Mapping Architect plays a key role during the planning stage of enhancing the automated collection of configuration data that makes up a Service. Additionally, the Architect will work with ITSM teams to understand process requirements and translate them into technical specifications for Service Map implementation.
Key Responsibilities include, but are not limited to:
Work with process owners to understand the process requirements related to the capture of configuration data and develop technical specifications and solutions
Work with systems managers to ensure that the Discovery tool has the appropriate access and permissions to capture configuration information
Provide visibility to the performance and issues related to Discovery
Collaborate with Infrastructure Architects to understand IT technology strategy that guide which requirements need to be gathered
Work with Application SMEs to create and validate Service Maps for key applications
Participate in Configuration Management meetings and Story Time where appropriate
Perform day to day administration of the ServiceNow Service Mapping tool, including mapping additional defined business services into the tool
Maintain the integrity of the Service Mapping tool across production and non-production environments
Assisting in troubleshooting patch / release management issues, and upgrades
Review the data being populated into the CMDB and act as partial owner of the CMDB
Troubleshoot and resolve discovery and pattern related issues or errors related to Service Mapping
Review, modify and develop new and/or existing ServiceNow patterns as needed to ensure critical services s
- Experience8 - 14 Years
- No. of Openings4
- EducationAny Bachelor Degree
- RoleCMDB Specialist
- Industry TypeIT-Hardware & Networking / IT-Software / Software Services
- Gender[ Male / Female ]
- Job CountryIndia
- Job TypeWork from Office