Client Support Specialist

  • icon job experience 2 - 4 Years
  • icon job opening 1 Openings
  • icon salary 4.0-6.0 Lac/Yr
  • icon job location Mohali
  • Face-to-Face interview Face-to-Face interview
Key Skills

Customer Success Telecaller Client Support Executive Chat Support Chat Process Email Support Voice Process Executive Client Management

Job Description

Were Maropost-India, a 2022 Great Place To Work certified company and Canadas 4th fastest growing tech company as named by Profit 500! Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

Were on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

About the Position:

Maropost is looking for a client-focused and detail-obsessed individual to join our Mohali office. If you're passionate about Customer Success, want to work with other brilliant people, and are eager to learn (and have fun) along the way, Maropost is the place for you.

What you'll bring to Maropost:

Written & Communication Skills Advance level

Exposure to working in night shifts

Hands on troubleshooting skills Technology level

Ability to adapt to situations and changes

A go-getter attitude

Ability to function with limited supervision

Hands on client communication through Chat and Email

Team Player

Experience in working under pressure

Quick leaner

Good understanding of HTML,CSS & Mysql

An out of the box thinker & a quick leaner at the technology front

4-5 years of SaaS work experience

Understands SDLC

Experience in interacting & working with cross functional teams
  • Experience

    2 - 4 Years

  • No. of Openings

    1

  • Education

    Any Bachelor Degree

  • Role

    Client Support Specialist

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Maropost

Maropost Commerce Cloud is the only B2B and multi-channel ecommerce platform that provides an all-in-one solution for ecommerce, inventory management, order management, and shipping labelling.
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