Client Support Specialist

Maropost

We’re Maropost-India, a 2022 Great Place To Work certified company and Canada’s 4th fastest growing tech company as named by Profit 500! Our Software as a Service Marketing Cloud technology provides organizations with a single platform to connect with customers via marketing automation, mass and transactional email, social media, mobile messaging, landing pages, and ecommerce.

Our platform is used and trusted by thousands of brands worldwide to maximise their revenue. Our unified ecommerce platform empowers thousands of B2B and multi-channel ecommerce businesses, big and small, to achieve more. From online stores, POS terminals and marketplace connections, to inventory, order management and shipping, our all-in-one platform connects it all.

We’re on a mission to build the most technically advanced marketing & ecommerce platform in the world coupled with unsurpassed customer service and support.

About the Position:

Maropost is looking for a client-focused and detail-obsessed individual to join our Mohali office. If you're passionate about Customer Success, want to work with other brilliant people, and are eager to learn (and have fun) along the way, Maropost is the place for you.

What you'll bring to Maropost:

Written & Communication Skills – Advance level

Exposure to working in night shifts

Hands on troubleshooting skills – Technology level

Ability to adapt to situations and changes

A go-getter attitude

Ability to function with limited supervision

Hands on client communication through Chat and Email

Team Player

Experience in working under pressure

Quick leaner

Good understanding of HTML,CSS & Mysql

An out of the box thinker & a quick leaner at the technology front

4-5 years of SaaS work experience

Understands SDLC

Experience in interacting & working with cross functional teams

• Experience

  2 - 4 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Client Support Specialist

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office