Client Servicing Executive

Franchise India Holdings Limited

We are looking for a dynamic client servicing specialist to build, maintain & retain new and existing clients base. In this role, you will deal directly with our clients to find out what issues they are facing, how we may improve our services, and how to retain their business.

To be successful as a client servicing specialist, you should have a persuasive attitude, excellent client relationship skills, and a passion for sales.

Responsibilities:

Communicating with clients and sales representatives.

Analyzing clients behavior.

Gathering information about clients complaints.

Developing aggressive retention strategies based on clients feedback.

Negotiating with clients to renew contracts and retain business.

Meeting with the sales team to propose customer retention solutions.

Writing and presenting clients behavior reports.

Building positive relationships with clients and business associates.

Requirements:

Female Candidates Only

Any Pursuing Graduation / Graduation can apply

2+ years' experience in a similar role.

Excellent client service skills.

Strong conflict resolution skills.

In-depth knowledge of sales and marketing

Ability to remain calm and professional in stressful situations.

Advanced communication and interpersonal skills.

Empathy and patience.

Advanced organizational skills.

• Experience

  2 - 8 Years

• No. of Openings

  5

• Education

  Diploma, Higher Secondary, Any Bachelor Degree

• Role

  Client Servicing Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office