Client Servicing Executive

Ducima Analytics Pvt. Ltd,.

Job Description

looking for Client Servicing Executive to Interact with Our Clients and Get Their Jobs Done with Great Timing and Precision.

manage Calls from Clients Regarding Inquiries, Complaints and to Provide General Information. Adhere to the Service Level Agreement (slas) Specified By the Client.

the Client Servicing Executive is Responsible for Understanding Customer Requirements, Meeting Service Metric Guidelines, Retaining Customers, Converting Prospects.

maintain and Establish Long-term Relationships with Accounts. Properly Qualify Opportunities and Sell Solutions that Meet Their Needs.

as a Consultant to Client - Analyze Performance Gaps and Propose New Solutions.

identify Technology Opportunities and Create Solutions Around Customer Needs.

brainstorm and Develop Concepts and Ideas with Relevant Colleagues.

manage the Overall Progress and Development of Accounts and Programs.

establish, Maintain and Strengthen the Relationship with Existing and New Clients.

establish, Maintain and Strengthen the Relationship with Pool of Qualified Third Party Vendors.

manage and Moderate Client Expectations.

develop Stronger Presence with Existing Clients.

ensure Client Satisfaction and Prompt Delivery of Services in Providing Quality Services and Solutions At all Times.

coordinating with Clients Via Call, Emails, Chat Systems and Project Management Tools.

maintain Call Summary (minutes of Meeting), Trackers, Presentations, Reports for Client Interaction, Product/

• Experience

  0 - 1 Years

• No. of Openings

  2

• Education

  M.B.A/PGDM, MS/Master of Surgery

• Role

  Client Servicing Executive

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office