Designation: Client Service Executive
Location: Ahmedabad
Job Description:
The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement, reports, informative communication, complain resolutions, surveys over all communication mediums.
Key Responsibilities:
Coordinate with clients and thoroughly understand their communication requirements
Prepare and present the complete product information.
Handling client calls and emails, responding in a timely manner Preparing documentation for meetings.
Identify and assess client needs to achieve satisfaction and providing the best available solutions for query
Build sustainable relationships and trust with customer accounts through open and interactive communication
Provide accurate, valid and complete information by using the right methods/tools
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Keep records of client interactions, process, client accounts and all relevant information related to client and business
Follow communication procedures, guidelines and policies
Take the extra mile to engage clients.
Maintain comprehensive monthly/ weekly job list
Requirements:
Should have completed graduation in any discipline
Should have excellent interpersonal skills
Problem solving with very good logical skills
Excellent communication in English/Hindi is compulsory
Highly organized and person who give attention on detail
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Resume Exposure
0 - 3 Years
1 Openings
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Face-to-Face interview