Client Services Executive

Techify Solutions Pvt Ltd

Designation: Client Service Executive

Location: Ahmedabad

Job Description:

The ideal candidate will work as the CRM support executive and help our client in stream line the business processes such as engagement, reports, informative communication, complain resolutions, surveys over all communication mediums.

Key Responsibilities:

Coordinate with clients and thoroughly understand their communication requirements

Prepare and present the complete product information.

Handling client calls and emails, responding in a timely manner Preparing documentation for meetings.

Identify and assess client needs to achieve satisfaction and providing the best available solutions for query

Build sustainable relationships and trust with customer accounts through open and interactive communication

Provide accurate, valid and complete information by using the right methods/tools

Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution

Keep records of client interactions, process, client accounts and all relevant information related to client and business

Follow communication procedures, guidelines and policies

Take the extra mile to engage clients.

Maintain comprehensive monthly/ weekly job list

Requirements:

Should have completed graduation in any discipline

Should have excellent interpersonal skills

Problem solving with very good logical skills

Excellent communication in English/Hindi is compulsory

Highly organized and person who give attention on detail

• Experience0 - 3 Years
• No. of Openings1
• EducationAny Bachelor Degree
• RoleClient Services Executive
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office