Client Service Specialist

Job Description

Job Description – Client Relations Officer

We are looking for a Client Relations Officer to create and nurture long-term relationships with Corporate Clients. You will be working closely with the Head of Learning and assist in building and retaining relationships with companies in multiple domains. You will also provide assistance to our corporate clients as and when there are requests made from their end.

In this role, you should be an excellent communicator who’s able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, we’d like to meet you.

Your goal will be to help us safeguard our reputation and at the same time retain our corporate clientele.

Responsibilities:

• Connect and build relationships with Corporates, MNCs, SMEs, etc. across multiple domains.

• Create plans to address paid internships and placement for the PG Students in the Academy.

• Schedule regular meetings with clients to understand their requirements and provide assistance.

• Act as a point of contact for client concerns, and complaints and escalate issues appropriately and timely.

• Ensure both the Academy and the corporate clients adhere to contract terms.

• Study industry competition to find new ways to connect, build and retain client relations.

• Set plans for student internships as per learning terms, as well as plan for placements in advance.

• Collaborate with internal teams (. sales, training, marketing, senior management, etc.) to address client requirements.

• Step up to any role that has been asked by the Learning department to enhance client relations.

Requirements and skills:

 Proven experience as a Client Relations Officer, Recruitment Officer or Relationship Officer

 Background in customer service or Ed-tech industry knowledge or experience is a plus

 Experience tracking relevant KPIs (. customer satisfaction)

 Proficient in MS Office, LinkedIn, and other Social platforms for buil
  • Experience

    1 - 4 Years

  • No. of Openings

    1

  • Education

    B.A, B.B.A, B.C.A, Diploma, Any Bachelor Degree

  • Role

    Client Service Specialist

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    Female

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

About Digital Academy 360

Digital Academy 360 kick-started in 2015 as a digital marketing training institute in Bangalore. Taking the digital world by storm Digital Academy 360 soon was recognised as one of the best Digital Marketing Institutes in India and was even awarded as the Best Digital Learning Institute of the year by Indian Education Awards 2019. We at Digital Academy 360 are honoured to impart the best concepts and strategies of Digital Marketing through our variety of Digital Marketing Courses to an enormous number of people across India. Our visionary founder Mr Yogesh Shashi, a young, energetic and smart digital marketer formed Digital Academy 360 with the vision of redefining the education system in India. Incorporated in the year of 2015. Digital Academy 360 started with only 3 employees. They doubled to 6 within the next year.
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