As a client service manager your responsibilities would include:
ding and maintaining strong relationships with clients: You will be the primary point of contact for clients, and should ensure that their needs are met. This includes meeting with clients regularly to discuss their goals and providing them with updates on the progress of their projects.
rstanding client needs: You should have a deep understanding of your clients' businesses, their needs, and their goals as they relate to events and social media management. You should be able to identify new opportunities for your clients and propose innovative solutions to meet their needs.
unicating with clients: You should be able to communicate effectively with clients, both verbally and in writing. This includes sending regular reports and updates on project progress, and providing excellent customer service at all times.
dinating with other departments: You will work closely with other departments within your firm, such as marketing, design, and production, to ensure that projects are completed on time and to the highest standards.
lving client issues: You should be able to address any issues or concerns that clients may have, and work to resolve them in a timely and professional manner.
Overall, as a client service manager you will play a critical role in ensuring that your clients' events and social media presence are successful and meet their business objectives.