Client Service Executive

Brandbase Capsule Pvt. Ltd.

Introduce our company and its services to the prospects given to you.

Keep detailed records of each lead and its status.

Interact with clients, understand their needs, coordinate with the design team and receive a quote.

presentations and citations. Meet with clients to present designs and gather feedback.

Travel for the show to oversee smooth execution Handling and managing and keeping sale lead sheet updated Calling sales leads and taking detailed brief and coordinating with design team and production team

Other key area to perform and take care is Recruitment, Admin, Sales, international operation,

Mastermind creative ways to deliver an exceptional client experience Develop and oversee the implementation of client service protocols Resolve complex client problems or disputes in a professional manner Coach and support team members to help them meet departmental goals Keep records and documentation of client interactions for training purposes

Create monthly and quarterly departmental reports to determine whether KPIs are being met and where there is room for improvement

Qualifications: Proven experience in a leadership role is required Prior experience in customer facing roles Excellent communication skills and the ability to anticipate the needs of customers Must demonstrate strong analytical thinking skills Should possess strong problem solving skills and the ability to make sound judgement calls Superior organizational and time management skills Knowledge of customer service programs and databases, or the ability to learn new software quickly Innovative, creative thinking skills to ensure the organization is providing a cutting edge client experience Ability to speak a second language is an asset If you think you have it in you.

• Experience

  0 - 1 Years

• No. of Openings

  1

• Education

  Higher Secondary, Any Bachelor Degree

• Role

  Client Service Executive

• Industry Type

  Advertising / MR / PR / Events

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office