Client Relationship Specialist

WIPL

Responsibilities and Duties

auditing of Closed and Ongoing Tickets.

manage the Entire Customer Experience Life Cycle and Collect Relevant Data Points

ensure Customers Queries are Adequately Addressed.

main Focus Will Be to Ensure Customer Delight.

become a Problem Solver to Improve Processes to Solve Current and Future Customer Pain Points.

analyze Customer Needs & Concerns & Sharing Customer Experience Report with Internal Teams to Improve Customer Experience.

act as Point of Contact for Complaints and Escalate Issues as Appropriate

to Understand Customer Voice from Customer Prospective & Capture Key Customer Issues .

required Experience and Qualifications

excellent Communication Skills in Spoken and Written English

patient and Empathetic with Good Interpersonal Skills.

ability to Think Out of the Box

excellent Client Facing Skills and the Ability to Work/ Communicate with Clients.

• Experience0 - 3 Years
• No. of Openings1
• EducationAny Bachelor Degree
• RoleClient Relationship Specialist
• Industry TypeIT-Hardware & Networking / IT-Software / Software Services
• Gender[ Male / Female ]
• Job CountryIndia
• Job TypeWork from Office