Client Relationship Officer

ECPL

Job Summary

maintaining a Positive, Empathetic and Professional Attitude Toward Customers At all Times.

responding Promptly to Customer Queries.

communicating with Customers Through Email and Chat.

providing Accurate, Valid and Complete Information By Using the Right Methods/tools.

handling Customer Complaints Provide Appropriate Solutions and Alternatives Within the Time Limits; Following Up to Ensure Resolution.

achieving Daily Target Without Compromising the Quality.

acknowledging and Resolving Customer Complaints Within Stipulated Timelines.

knowing Our Products Inside and Out So that You Can Answer Questions.

maintaining Required Documents, Reports and Trackers.

communicating and Coordinating with Colleagues as Necessary.

providing Feedback On the Efficiency of the Customer Service Process.

ensure Customer Satisfaction and Provide Professional Customer Support.

required Experience and Qualifications

1-2 Years of Experience in Non-voice Support.

a Good Writing Skill with No Grammatical Error

hard-core Customer Support with No “give Up” Attitude.

typing Speed Above 30 Wpm.

always Ready to Take Extra Responsibilities and Perform Assigned Tasks Without Excuses.

ability to Work Under Pressure.

tendency to Stay On Top At Any Day.

ability to Multi-task, Prioritize, and Manage Time Effectively.

be Willing to Learn and Go the Extra Mile.

• Experience

  1 - 2 Years

• No. of Openings

  200

• Education

  Higher Secondary, Secondary School

• Role

  Client Relationship Officer

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office