Client Relationship Manager

GIA India Laboratory Private Limited

Greetings from GIA!

We are hiring for Supervisor, Pre/Post Grading for Surat Location.

Experience - 5 years+ in a Team Leader role

Salary upto (depending on last drawn+experience+interview feedback)

Walkin Date -

Time - 9am to 1pm

Interview Address -

GIA India Laboratory Pvt. Ltd.

3rd Floor, Trade Centre

Bandra Kurla Complex, Bandra (East)

Mumbai 400 098 India

Work location -

GIA India Laboratory Pvt. Ltd.

2nd Floor, Swastik Universal

Near Valentine Cinema, Dumas Road

Piplod, Surat 395 007 India

Job Role: This is the first leadership role, responsible for day-to-day operational management of client services team in order to manage client accounts; be responsible for overall workflow to complete services for assigned clients.

Essential Duties: Manage and perform the following and other duties assigned to meet the team's operational and production goals:

Manage team's operational production work flow amongst the different duties performed by team members to meet the daily production goals (quantity and quality) including cross-functional production work coordination (. all pre/post grading job families, coordinating with planning team and grading team on stone distribution plan; IC team to monitor expected intakes, inventory levels and outputs throughout the lab to manage daily production for achieving the lab daily production plan, etc.)

Manage resources required (. equipment/devices, staff's work schedules, etc.) to maximize daily productivity and operational efficiency

Monitor and carry out daily functional work of the team, . time and labor related work, breaks, scheduled and un-scheduled absences, overtime if needed, etc.

Provide feedback, coach, engage, motivate and support team members on an ongoing basis including setting up individual development plan (IDP) for staff member's professional development, meeting the team regularly to review team production status and identify any issues or areas for improvement, etc.

Coordinate

• Experience

  5 - 11 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Client Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office