Client Relationship Manager Responsibilities:
• Create and enforce plans that will help meet the needs of customers
• Build long-term relationships with clients and customers
• Work quickly to address and resolve customer issues
• Notify the sales team of new sales and cross-selling opportunities
• Become familiar with the competition to stay ahead of them
• Encourage high-sales and good customer service practices
• Create strategies and work with clients to boost their brand
• Help promote and maintain a positive company image
Client Relationship Manager Requirements:
• Intuitive to customers needs
• Strong communication and interpersonal skills and the ability to build and maintain relationships
• A background in customer service or sales is a plus
• Must understand customer relationship management (CRM)
• Ability to work well with others and lead a team
• Attentive to detail and organized
• Must be self-motivated, flexible and able to manage several jobs at one time