Client Relationship Manager (Female Candidates Preferred)

Vflex

Position: Client Relationship Manager

Location: Goregaon East

Compensation: LPA to

Contact Number:

Email ID:

Objective:

The primary objective of the Client Relationship Manager is to build and maintain strong, long-lasting client relationships.

Responsibilities:

- Proactively engage with clients to understand their needs and objectives.

- Serve as the main point of contact for clients, addressing inquiries and concerns promptly and professionally.

- Develop and implement strategies to enhance client satisfaction and loyalty.

- Collaborate with internal teams to ensure timely and successful delivery of products or services.

- Identify opportunities for upselling or cross-selling additional products or services.

- Conduct regular check-ins to assess client satisfaction and gather feedback.

- Resolve issues and conflicts to maintain positive client relationships.

Communication:

- Communicate clearly and effectively with clients through various channels.

- Prepare and present reports on client account status professionally and concisely.

Client Acquisition:

- Identify and pursue opportunities to expand the client base.

- Collaborate with the sales team to generate new business.

Requirements:

- Proven experience as a Client Relationship Manager or similar role.

- Strong communication and interpersonal skills.

- Ability to build and maintain client relationships.

- Excellent problem-solving and negotiation abilities.

- In-depth knowledge of the industry and market trends.

Qualifications:

- HSC/Graduate

- Relevant certifications or additional training is a plus.

Metrics and Targets:

- Meet or exceed client retention and satisfaction goals.

- Achieve upselling and cross-selling targets.

- Maintain accurate records of client interactions and transactions.

• Experience

  1 - 2 Years

• No. of Openings

  1

• Education

  Higher Secondary

• Role

  Client Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  Vflex Print & Sign, Laghu Udyog, A-30, IB Patel Rd, Jay Prakash Nagar, Goregaon, Mumbai 400063