Admin CRM Manager

Panacorp Software Solutions

Position Overview:

The Client Relationship Manager is responsible for managing and nurturing relationships with key clients to ensure their satisfaction and loyalty. This role involves acting as the primary point of contact for clients, understanding their needs, and ensuring that the company's products or services meet or exceed their expectations.

Key Responsibilities:

Client Engagement:

Develop and maintain strong relationships with key clients to understand their business needs and objectives.

Act as the main point of contact for client inquiries, issues, and feedback.

Conduct regular check-ins and meetings with clients to review their satisfaction and address any concerns.

Account Management:

Oversee and manage client accounts, ensuring that services are delivered effectively and according to agreed-upon terms.

Monitor account performance and provide clients with regular updates and reports.

Collaborate with internal teams to ensure that client needs are met and any issues are resolved promptly.

Client Retention:

Identify opportunities for upselling or cross-selling additional products or services.

Implement strategies to enhance client satisfaction and retention.

Address and resolve client complaints or issues in a timely and professional manner.

Project Coordination:

Coordinate with project teams to ensure that client projects are completed on time and within scope.

Communicate project progress and milestones to clients.

Ensure that all client requirements are clearly defined and met.

Strategic Planning:

Develop and execute client engagement strategies to drive long-term relationships and business growth.

Provide insights and recommendations to clients based on market trends and company capabilities.

Reporting and Documentation:

Maintain accurate records of client interactions, transactions, and feedback.

Prepare and present regular reports on account status, performance, and client satisfaction.

Team Collaboration:

• Experience

  3 - 9 Years

• No. of Openings

  1

• Education

  B.E, M.B.A/PGDM

• Role

  Client Relationship Manager

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  32/B chrystal plaza ,duthie school road, wcc junction,nagercoil