Client Relationship Manager (Female)

Choradia Jewels

Job Summary:

As a CRM Executive, you will be responsible for managing customer relationships, ensuring smooth communication, and driving customer satisfaction within the jewelry industry. Your key responsibilities will include:

1. Can manage with production team

2. Can look after CAD design approvals, must have basic knowledge of CAD

3. Final quality check of orders before any export

4. Customer Support: Handle customer inquiries, complaints, and feedback, providing exceptional service through phone, email, and in-person interactions.

5. CRM Management: Maintain and update customer databases, ensuring accurate and timely information is recorded.

6. Data Analysis & Reporting: Monitor customer trends and report findings to improve engagement strategies.

7. Order Coordination: Ensure smooth order processing and resolve any issues related to product delivery and returns.

8. Customer Retention: Implement loyalty programs and initiatives to build long-term customer relationships.

Qualifications:

1. Bachelor's degree in Business, Marketing, or a related field preferred.

2. Proven experience in CRM roles, ideally in the Jewelry or retail industry.

3. Strong communication, interpersonal, and problem-solving skills.

4. Proficiency in CRM software and tools.

5. Ability to manage multiple tasks and prioritize customer needs effectively.

Interview Process

1.) Interest Candidates needs to Submit their Resume on Email: ,

2.) Candidates must share a Cover Letter along with their Resume along with their experience.

• Experience

  1 - 3 Years

• No. of Openings

  1

• Education

  Any Bachelor Degree

• Role

  Client Relationship Manager

• Industry Type

  Jewelry / Gems / Precious Stones

• Gender

  Female

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office

• Face interview location

  251, Bhabha Marg, Tilak Nagar, Raja Park, Jaipur 302004