International Client Relationship Operations Support

  • icon job experience 1 - 2 Years
  • icon job opening 5 Openings
  • icon salary 2.0-2.5 Lac/Yr
  • icon job location Gurgaon
  • Face-to-Face interview Face-to-Face interview
Key Skills

English Communication Skills Client Relationship Management BPO KPO International Call Center International Chat Support Technical Support

Job Description

-Act as a bridge between our client and their customers

-Manage the end to end operations on the Client part

-Develop potential customer relationship that promote retention and loyalty, ultimately improving customer lifetime value

-Communicate thoughtful, customised solutions that will help customers move forward

-Nurture the already existing relationships

-Managing portfolio, maintaining, and nurturing existing relationships with customers

-Taking care of their grievances/queries

-Taking care of customer queries and grievances on behalf of our client

-Solving operational problems by coordinating with the venue partners and city coordination

-Reporting issues (unanticipated closures, strikes, etc.) to the Amsterdam team and helping them take care of the affected orders

-Serving as a bridge between the customers, our client, and the venue partners

-Reporting loopholes in the process using the information provided by our team

-Being a good human. Providing emotional support as and when required.
  • Experience

    1 - 2 Years

  • No. of Openings

    5

  • Education

    Higher Secondary

  • Role

    Client Relationship Management

  • Industry Type

    Call Centre / BPO / KPO / ITES / LPO

  • Gender

    [ Male / Female ]

  • Job Country

    India

  • Type of Job

    Full Time

  • Work Location Type

    Work from Office

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