Client Operations Manager

Anlage Infotech

Responsibilities

Ensuring smooth implementation, execution of projects and immediate support to users of product

Training clients about all the features of the product to ensure the maximum utility and value add with timely ticket resolution and adhering to SLA Compliance

Collaborating with various clients on a daily, weekly and monthly basis to resolve their queries in terms of all aspects of the product

Maintaining the data sanctity on CRM and keeping all the stakeholders updated

Single-handed responsibility of NPS, product adoption, change management and certification of users

Communicating relevant business information, providing structured feedback to senior management and making product suggestions internally

Monitoring service levels and acting as a point of contact for all complex problems, resolving the on-ground issues effectively and efficiently

Requirements

Bachelors or Masters Degree in Computer Science, Information Technology, Business Management, Statistics or related field

4 to 6 years of experience in client operations with working knowledge of enterprise SaaS products

Expert in using cloud softwares such as Google Analytics, Ticketing Management. CRM and system integration softwares (Postman) and API standards

Hands on experience with MS Office (especially PowerPoint, Word and Excel)

Flexible and fast adaptive nature with a positive approach towards completion of assigned task with an ability to meet aggressive deadlines and work under continual pressure

Excellent written and verbal communication skills and the ability to persuade, influence, negotiate and make formal presentations in meetings and training environments

Be a problem solver at heart, willing to take up any task with a genuine interest in learning by doing

Confident and dynamic personality which can bring fun to the team, and sense of humour, is a plus

Willingness to travel around 100% of the time within the city and between cities.

• Experience

  4 - 7 Years

• No. of Openings

  5

• Education

  Higher Secondary, B.A, B.C.A, B.B.A, B.Com, BDS, B.Sc, B.E, LLB

• Role

  Client Operations Manager

• Industry Type

  IT-Hardware & Networking / IT-Software / Software Services

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Office