Chat Support Representative - NEPALI

Next Resource Pvt Ltd

Requirements:

- Fluent written and spoken NEPALI and English.

- Typing Speed of 50wpm

- High school diploma, general education degree, or equivalent.

- Comfortable using computers.

- Should have Laptop or PC(atleast i3 processor & 8GB RAM) to Work from Home.

- Should have broadband internet connection

- Should have proper power backup system (inverter/ups) for interruption work during power cuts also

- Candidate comfortable with Morning shift, Day shift and Night shift

Responsibilities:

- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Knowing our products inside and out so that you can answer questions.

- Responding promptly to customer inquiries.

- Communicating with customers through various channels.

- Acknowledging and resolving customer complaints.

- Processing orders, forms, applications, and requests.

- Keeping records of customer interactions, transactions, comments, and complaints.

- Communicating and coordinating with colleagues as necessary.

- Providing feedback on the efficiency of the customer service process.

- Ensure customer satisfaction and provide professional customer support.

• Experience

  1 - 2 Years

• No. of Openings

  4

• Education

  Any Bachelor Degree

• Role

  Chat Support Executive

• Industry Type

  Call Centre / BPO / KPO / ITES / LPO

• Gender

  [ Male / Female ]

• Job Country

  India

• Type of Job

  Full Time

• Work Location Type

  Work from Home