Chat Support Executive

Job X Career

2 - 3 Years
50 Openings
3.5 - 4.0 Lac/Yr
Face-to-Face interview
Pune

Key Skills

Networking C Language Microsoft Office Communication Skills Chat

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Job Description

Please find AT&T Chat requirement:

1) Grad/Undergrad with minimum 6 month of experience in chat process in previous role/s

2) An advisor will be responsible for handling inbound customer queries (inc. billing, rate plans, service activations and changes, credits and adjustments, technical troubleshooting and complaints) using the live chat channel.

3) Take complete responsibility of providing accurate and relevant information and to resolve customers query on the first contact.

4) Excellent communication skills, written and verbal. Problem Solving Skills. Build a logical approach to address problems.

5) Basic levels of computer proficiency. Working knowledge of MS Office applications like Word & Excel

6) Experience of working in live chat processes or customer services or Telecoms industry (desirable)

7) 18 hours/7 days’ rotational shift.

8) Strictly WORK FROM OFFICE ONLY